A Shared Vision
Initially formed in 2014, PhoenixTeam was created by three friends with a long work history together. The creation of Phoenix was a return to our roots, and the realization of a 15-year goal to manage a business and build a team together serving federal and commercial clients. Each of our managing partners serves clients directly with recent, relevant experience in all of our practice areas.
At Black Knight Financial Services (BKFS), formerly Lender Processing Services (LPS), Tanya managed multiple massive mortgage implementations and led commercial product and client teams to ensure client happiness with new and existing products.
She is a product definition and launch expert and helps customers optimize their technology solution delivery processes. Tanya is a certified scrum master (CSM). She enjoys athletic pursuits and lives in Arlington, VA, with her husband and two sons.
She has a long history leading and building teams in complex business and technology environments, having built a team while concurrently implementing the three largest mortgage servicers on the leading default servicing platform in a single year. Tela served at VA where she led all aspects of the VALERI solution design, delivery, implementation, and transition – enabling the largest business transformation in the history of the program.
She is a full life cycle opportunity management expert, with experience writing and winning many large, complex commercial and federal bids. Tela is a CSM. She loves to learn and create. Tela lives in Germantown, MD, with her husband, three children, and their large German shepherd, Ginger.
As a dedicated services manager for the largest mortgage servicer in the country, Tom mastered all aspects of default management, customer service, and complex problem management. At IBM, Tom gained project and product delivery expertise managing the full implementation support lifecycle of the VALERI program, from solution envisioning, to training and procedures, all the way through help desk and post production operations.
Tom is a treasured member of his current client teams and is always recognized as a balanced and measured leader. He is a CSM. Tom loves to live healthy and improve himself. He lives in Springfield, VA, with his son.
As a senior manager for a large mortgage technology provider, she implemented the largest lender on the leading default technology platform, including the largest ever data conversion of default loans. Lindsay subsequently led their dedicated services team, and managed technology service delivery for other major mortgage lenders and servicers.
Lindsay is a balanced leader, excellent writer, and has a rock solid history of delivery. She loves to collaborate. Lindsay lives in Alexandria, VA, with her husband and two children.
At Black Knight Inc., John started as a developer and quickly grew to positions of design, architecture, and development leadership. During that time he led the design and engineering of the VA’s loan oversight system (VALERI) and multiple default servicing products including pre-foreclosure, loss mitigation, and litigation management. John also led the design and development of the Fusion platform, a next-generation workflow, rules, and BPM platform for the mortgage and financial services industry. Through the leadership of these initiatives, John developed and fostered a culture of shipping within his teams, whatever it took, regardless of adversity.
John strongly believes that most business practices in mortgage origination and servicing can be automated through software and that the industry is ripe for transformation. He also believes that recent advances in business process management and decision management software platforms make this transformation much easier now then ever before. He looks forward to helping your organization realize the benefits of that transformation.
An avid tennis player, John, his wife, and their three children can often be found at the local tennis club. They live in Jacksonville, Florida.
Melanie is a strategic thinker and exceptional communicator who appreciates a good challenge. She stays laser focused on the end result and does what it takes to achieve success. Melanie lives in Jacksonville, FL, with her husband and two furbabies. She is a Shipley-trained proposal manager and CSM.
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