A Shared Vision
Initially formed in 2014, PhoenixTeam was created by three friends with a long work history together. The creation of Phoenix was a return to our roots, and the realization of a 15-year goal to manage a business and build a team together serving federal and commercial clients. Each of our managing partners serves clients directly with recent, relevant experience in all of our practice areas.
Tanya has 17 years of experience with product management and launch and all aspects of project management. Her work history ranges from IBM, where she gained business process design expertise, to the U.S. Department of Veterans Affairs (VA) where she implemented all 243 VA loan servicers on the VA Loan Electronic Reporting Interface (VALERI).
At Black Knight Financial Services (BKFS), formerly Lender Processing Services (LPS), Tanya managed multiple massive mortgage implementations and led commercial product and client teams to ensure client happiness with new and existing products.
She is a product definition and launch expert and helps customers optimize their technology solution delivery processes. Tanya is a certified scrum master (CSM). She enjoys athletic pursuits and lives in Arlington, VA, with her husband and two sons.
Tela has 18 years of experience with implementation, opportunity, and product management. Her experience ranges from commercial software product management at BKFS, to mortgage business process design and federal transformation at IBM. Tela has spent her career serving housing and banking clients with consulting, solution design and delivery, and agile management.
She has a long history leading and building teams in complex business and technology environments, having built a team while concurrently implementing the three largest mortgage servicers on the leading default servicing platform in a single year. Tela served at VA where she led all aspects of the VALERI solution design, delivery, implementation, and transition – enabling the largest business transformation in the history of the program.
She is a full life cycle opportunity management expert, with experience writing and winning many large, complex commercial and federal bids. Tela is a CSM. She loves to learn and create. Tela lives in Germantown, MD, with her husband, three children, and their large German shepherd, Ginger.
Tom is a product delivery expert with 17 years of experience serving federal and private sector financial services clients. At BKFS and LPS, Tom earned the admiration of his teams as a complex portfolio and program manager, serving the largest mortgage clients.
As a dedicated services manager for the largest mortgage servicer in the country, Tom mastered all aspects of default management, customer service, and complex problem management. At IBM, Tom gained project and product delivery expertise managing the full implementation support lifecycle of the VALERI program, from solution envisioning, to training and procedures, all the way through help desk and post production operations.
Tom is a treasured member of his current client teams and is always recognized as a balanced and measured leader. He is a CSM. Tom loves to live healthy and improve himself. He lives in Springfield, VA, with his son.
Lindsay has 12 years of experience leading enterprise teams to envision, design, deliver, and validate complex mortgage solutions. Lindsay is intensely focused on delivering technology solutions that provide maximum end user business value. Lindsay recently managed the design, delivery, and implementation of software products for a global mortgage technology solution provider. As a senior manager for a large mortgage technology provider, she implemented the largest U.S. lender on the leading default technology platform, including the largest ever data conversion of default loans. Lindsay subsequently led their dedicated services team, and managed technology service delivery teams for other major mortgage lenders and servicers. As a senior consultant for IBM, she provided implementation support services for the VALERI implementation at the U.S Department of Veterans Affairs Loan Guaranty Service.
Lindsay is a balanced leader, a master of detail, and has a rock solid history of delivery. She loves to collaborate. She is a CSM, and certified for BPMN Method and Style. Lindsay lives in Alexandria, VA, with her husband and two children.
John is a proven engineering and design leader with over 15 years of experience delivering innovative software products to the financial services and federal government sectors. He has comprehensive subject matter expertise both on the business practices of the mortgage origination and servicing industries and the software systems used to automate them.
At Black Knight Inc., John started as a developer and quickly grew to positions of design, architecture, and development leadership. During that time he led the design and engineering of the VA’s loan oversight system (VALERI) and multiple default servicing products including pre-foreclosure, loss mitigation, and litigation management. John also led the design and development of the Fusion platform, a next-generation workflow, rules, and BPM platform for the mortgage and financial services industry. Through the leadership of these initiatives, John developed and fostered a culture of shipping within his teams, whatever it took, regardless of adversity.
John strongly believes that most business practices in mortgage origination and servicing can be automated through software and that the industry is ripe for transformation. He also believes that recent advances in business process management and decision management software platforms make this transformation much easier now then ever before. He looks forward to helping your organization realize the benefits of that transformation.
An avid tennis player, John, his wife, and their three children can often be found at the local tennis club. They live in Jacksonville, Florida.
Melanie is a process design and product management expert focused on enhancing enterprise success and growth. With more than 13 years in the legal and mortgage sectors, she has led and managed large scale corporate-wide implementations and business process redesigns. While at Bank of America, Melanie developed and managed national projects to identify and mitigate fraud risk and track compensatory fee exposure and responses. As an experienced product manager, she has leveraged different software and product development lifecycle methodologies to define and lead the commercialization of net new software solutions. She is a skilled collaborator with the ability to bring together personnel from all lines of business to successfully achieve a common corporate initiative.
Melanie is a strategic thinker and exceptional communicator who appreciates a good challenge. She stays laser focused on the end result and does what it takes to achieve success. Melanie lives in Jacksonville, FL, with her husband and two furbabies. She is a Shipley-trained proposal manager and CSM.
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