Fiserv

When an enterprise implementation is needed, fintech companies know where to turn. We were proud to lead an OCR implementation for our client’s customer, a leading FHA and VA lender. This two year implementation included an in-depth, detailed discovery process where we documented current processes, gaps and future state vision throughout the enterprise. Given the size and complexity of the scope, we crafted and drove forward a plan capturing OCR team efforts and the customer’s adoption readiness.  Our goal was to gain alignment and, where we needed to pivot, we could do so quickly. This approach resulted in a successful enterprise OCR rollout.