Being a Business Analyst at PhoenixTeam is Michael Oliver’s first job in his career. He never knew how willing his team members would be to help the “new guy.” “The people here at PhoenixTeam care and want to see me succeed. The experience in my first six months has been full of great times, and many answered questions.”

As a kid, Michael always dreamed of having a Jeep Wrangler. He achieved that goal, and his next step is to lift it and put some big tires on it! As far as a dream home, the combination of a modern style home with a log cabin color pallette would be his choice.

Thinking back to his not so long-ago college days, his advice to himself now is; “Trust your instincts. It will all work out the way it is supposed to.”

There is no greater gift than the time you get to spend with a friend or a loved one. With Matt’s love for music, he would choose to spend some time with James Marshall Hendrix jamming to some music.

As for a dream home, “how cool would it be to live in a cob construction home?” Matt loves the look and sustainability of these homes and would love the opportunity to live in one.

Matt’s college education in fine arts didn’t bring him to his career in IT, it was the need to have job stability and the ability to financially support his family. “You can’t go wrong with a career in computer science, and it is something I have really found a passion for.”

Matt was drawn to PhoenixTeam by the amazing things he heard about the company culture from a fellow team member. “I can crunch data anywhere, but having an awesome group of fun people in the trenches with you every day is what takes it to another level!”

PhoenixTeam attended The Mortgage Industry Standards Maintenance Organization (MISMO) Fall Summit in Washington, DC, from Monday, September 20 to Friday, September 24, 2021. PhoenixTeam is MISMO Bootcamp Certified and is honored to facilitate 17 of 35 working group sessions. During these sessions, the company is able to decode new industry insights to empower and enable mortgage professionals. 

Three PhoenixTeam Practitioners, Tawanna Wagner, Practitioner, Jessica Dennis, Senior Practitioner, and Becky Griswold, Senior Managing Practitioner, lead the charge and facilitate the sessions in Phoenix style.  With over 60+ years of combined history in mortgage technology services, Tawanna, Jessi, and Becky drive these groups with in-depth, hands-on experience. They dynamically drive the workgroups to develop strategies and partner with volunteers to bring visions to life. 

PhoenixTeam proudly facilitates the following: 

  • Title & Closing CoP informs industry professionals on how to manage data elements needed to order, update, or cancel title services from a title insurance company. 
  • Mortgage Insurance CoP teaches practitioners to develop data specifications and mapping guidance. 
  • Fee Collaboration DWG instructs mortgage experts on how to develop and promote application fee names and definitions for universal understanding. 
  • Credit Reporting CoP focuses on the data elements that request, track, and cancel credit reports in mortgage lending.
  • Loan Application Data Exchange DWG explains the business-to-business exchanges that reflect data in the Uniform Residential Loan Application (URLA). 
  • Private Label DWG documents the development of a standardized mortgage asset dataset for residential mortgages.
  • Business Reference Model CoP helps mortgage professionals to develop a business practice model for events throughout the loan process.
  • Property & Valuation CoP analyzes property reporting through valuation services and collateral risk assessment. 
  • AWG Brown Bag covers the development of the Uniform Mortgage Data Program (UMDP) loan application with industry professionals.
  • MISMO 4.0 Next Gen DWG, addresses the new MISMO Reference Model and new challenges in the industry and technology.
  • Closing Instructions DWG, creates standardized closing instructions for lenders and closing agents.
  • Architecture Work Group reflects on the viability and best practices for using Metadata.
  • Origination CoP looks at the origination lifecycle and process of application, underwriting, and closing with MISMO attendees.
  • Mortgage Insurance CoP develops data specifications and mapping for mortgage insurance.
  • Servicing Transfers DWG shares the practice behind building a cost-effective base process.
  • Business Glossary DWG informs participants of vital mortgage industry language using the MISMO Business Glossary.

PhoenixTeam members Aloise Schmitt, Practitioner; Gary Klein, Senior Business & Systems Configuration Analyst; and Paul Weakley, Partner and Solutions Architect, participate in additional key work groups.


MISMO, a non-profit of the Mortgage Bankers Association (MBA), serves as a channel of information for companies in the mortgage industry with over 175 member organizations including mortgage lenders, banks, and credit unions. 

About PhoenixTeam

PhoenixTeam is a women-owned small business and full stack technology company that partners with clients to enable homeownership through mortgage technology solutions. PhoenixTeam’s goal is to improve the home purchase experience for borrowers and help financial institutions, technology providers, and government agencies achieve their desired outcomes. PhoenixTeam specializes in serving federal housing agencies and the mortgage industry, helping deliver better business solutions through technology implementation excellence. 

For more information, visit

Melissa’s perfect day starts with a good cup of coffee and brunch. Reading, music, and spending the day at the beach with friends until the sun goes down is at the top of her list of favorite things to do.

Albert Einstein once said, “Anyone who has never made a mistake has never tried anything new.” This quote especially resonated with Melissa when she began her job at PhoenixTeam. For her, working at a company that is fully remote was not something she ever thought she would enjoy. Melissa was concerned there would be roadblocks to fully connecting with her co-workers but has found that it was easier than she thought. “Through projects, virtual coffee breaks, and happy hours, the atmosphere is filled with team spirit and a sense of unity that I did not think could be reached in a remote environment.”

Melissa’s advice: “Find an opportunity within the field you are passionate about, and get a better understanding of what is involved in the day-to-day; it may pleasantly surprise you.”

Meet Gloria, a Business Analyst at PhoenixTeam. Spending time outdoors with family, friends and a good glass of wine tops her list! She is always ready for time spent listening to music, enjoying a picnic, engaging in a challenging hike, or a swim at the water park.

Her college career path was in early childhood education, but she is truly grateful for life taking her down a different path, ultimately finding herself at PhoenixTeam. What most drew her to PhoenixTeam was the opportunity to learn skills necessary in today’s world. Gloria enjoys the ability to grow in her career while learning from the incredibly skilled and knowledgeable people at PhoenixTeam.

The best part of Kris’s job is the variety in his work. Each day may bring a new challenge and he loves that. He also loves working from home and how it helps keep his work/life balance in check. Kris’s son and daughter are both college students. His advice to them, “Find your passion and then see what careers align with that passion. Your job will just be a job if you don’t love it, but if you are passionate about it, it becomes a part of who you are.” If you ask Kris the best way to cook a filet mignon, he will tell you, hands down, in a cast iron skillet. During the pandemic Kris took the opportunity and dove into cooking. Along the way he found a few great recipes that he has filed away for safekeeping.

Meet Sofia Castro, she was born in Brazil and moved to the US with her family when she was 2 years old. Sofia is fluent in Portuguese, Spanish and English. If she could plan a dream trip, it would be to Europe with her parents and her dog Benny. The itinerary would include Greece, Italy and Spain. During college, Sofia was involved in many internships for journalism but found her heart was not in it. This discovery took her down the path of working in the consulting field and feels lucky to have found PhoenixTeam. The inclusivity, leadership and positive work environment are the values that she admires most about PhoenixTeam.

Sofia lives by the advice once given to her, “Work hard and be kind! You never know what someone else is going through.”

In recent years, PhoenixTeam has grown in size, impact and influence. In reflection of our evolution, we are thrilled to introduce the new PhoenixTeam website to you.

Our goal with the new website is to share more about who we are:

  • Dig deeper into what we are passionate about and see the impact we have made with our community, company and clients.
  • Get to know what we do and the value of what we bring to our clients.
  • Chat with us anytime in real-time through our live chat.
  • Learn who a Phoenix Consultant is and the talent who serves our clientele.

Our new website provides greater visibility into who we are and how we impact our federal and commercial clients in the mortgage industry. Particularly exciting is the introduction to StratDevOps, our new, proprietary model for business value realization.

If Mary could give her younger self advice, it would be words from Eminem, “You can do anything you set your mind to man.” Mary has always wanted a career she was proud of. With fierce drive as she traveled a long winding path, Mary feels she has reached her career goals. The best part of her job at PhoenixTeam is being able to help clients and feeling like what she does makes an impact.

Mary’s perfect day would be spent outdoors on her paddleboard, at the beach, or in the woods hiking. It brings her great joy to be out in nature. Mary loves running, reading, cooking and gardening.

As anyone can see Lucas has a passion for travel, adventure and enjoying nature. In addition, when he is not outdoors, Lucas likes reading about history, philosophy and culture. Oh, and make sure to ask him about his extensive vinyl music collection.

When Lucas was younger, he was determined to grow his career path of architecture and product design. Having completed those objectives, he has grown to learn that there is a much more rewarding value in helping others in working together to achieve greater goals collaboratively.

The idea of working on a project that is meaningful to people was the biggest draw to PhoenixTeam for Lucas. He believes that helping Veterans purchase a home is a noble endeavor in today’s busy world that not only helps society but makes him feel proud of his day-to-day contributions.